Terms of Service

AI Mention Tracker runs questions you choose against AI assistants on a schedule, records the answers, and reports how often your brand and your competitors are named and which sources were cited.

AI assistants are non-deterministic and change without notice. The same question can return different answers on different days, models are updated by their providers, and retrieval varies by region and over time.

We therefore report observations, not guarantees. A figure describes the answers we collected, in the sample we collected, at the time we collected it. We show the sample size alongside every rate for exactly this reason, and we do not blend engines into a single score.

We do not promise that using this service will increase how often any AI assistant mentions you. Nobody can promise that, and you should be sceptical of anyone who does.

You are responsible for what happens under your account and for the people you invite to it. Sign-in links are credentials, so treat them the way you would a password and do not forward them.

You must be authorised to act for the brand you track, and you must not use the service to impersonate a business you have no relationship with.

New organisations get a 7-day free trial. A payment card is required to start it, and nothing is charged during those 7 days. Cancel before the trial ends and you are not billed. If you do not cancel, the plan you chose begins at the end of the 7 days. Nothing you have already collected is deleted when a trial or a plan ends.

Paid plans are billed monthly in advance through Stripe. Prices are shown before you pay and include the tax applicable to your billing address.

Cancel any time. Your plan runs to the end of the period you have already paid for, and is not renewed. We do not refund part-months, because you keep the full service for the period you bought.

If a payment fails we will email you and keep your account working while we retry, for about two weeks. After that, collection stops until the payment succeeds. Your data is not deleted for non-payment.

Plans include a monthly allowance of collected answers, shown on the billing page. We do not charge overage. We stop collecting and tell you, so a busy month can never produce a surprise invoice.

Do not resell the service as your own, attempt to extract our collected data in bulk for a competing product, or use it to break the terms of the AI services we collect from.

You own the brands, questions and configuration you enter, and the reports we produce for you. We claim no ownership of them and will not use them to train anything or sell them to anyone.

We may use aggregated, de-identified statistics, such as how many questions a typical workspace tracks, to improve the product. Nothing identifying you or your brand is included.

We aim for the service to be available and for scheduled runs to happen on time, but we do not offer a contractual uptime guarantee at this stage, and we would rather say so than publish one we cannot honour.

The service depends on third parties: AI providers, data vendors and hosting. If one of them is unavailable, collection may pause. When a run fails we email you rather than showing a gap you have to interpret.

You can close your account at any time from the application. We may suspend or close an account that breaches these terms, is used unlawfully, or has not paid; other than for serious breach we will give you notice and a chance to fix it first.

On closure you can export your data for 30 days, after which it is deleted as described in the Privacy Policy.

Nothing in these terms excludes or limits rights you have that cannot lawfully be excluded, including rights under the Consumer Rights Act 2015 if you are a consumer, and nothing excludes liability for death or personal injury caused by negligence or for fraud. Where liability can be limited, ours is limited to the amount you paid us in the three months before the claim.

We are not liable for business decisions made on the basis of the reports. They are a measurement of what AI assistants said, not advice.

We may update these terms. If a change materially affects you we will email account holders at least 14 days before it takes effect, and continuing to use the service after that means you accept it.

These terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction. If you are a consumer resident elsewhere in the United Kingdom, you keep the right to bring proceedings in your own courts.

Contact legal@aimentiontracker.ai.